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Terms and Conditions – Intergriff B.V.

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Article 2 – Identity of the Trader

Twintrade B.V., trading as Intergriff
Address: Rietwijkeroordweg 22, 1432 JE Aalsmeer, The Netherlands
Phone: +31 (0)297 22 82 20
Email: [email protected]
Chamber of Commerce (KvK) no.: 97446645
VAT ID: NL868054525B01

Article 3 – Applicability

These general terms and conditions apply to every offer from Intergriff B.V. and to all distance contracts concluded between Intergriff B.V. and the consumer.

Before a distance contract is concluded, the consumer is provided with the text of these general terms and conditions. If this is not reasonably possible, it will be stated prior to the conclusion of the contract where the terms can be accessed and that they will be sent free of charge upon request.

If the contract is concluded electronically, these terms will be made available in such a way that the consumer can easily store them on a durable medium.

Article 4 – General Provisions

If one or more provisions in these general terms and conditions are null or void, the remaining provisions will remain in effect. The parties shall consult to replace any such provision with one that approximates its original meaning as closely as possible.

Situations not covered by these terms and ambiguities in interpretation shall be evaluated ‘in the spirit’ of these terms.

Additional conditions such as promotional terms apply only if explicitly stated. In the event of conflict, the additional conditions will prevail, unless otherwise stated.

Intergriff B.V. reserves the right to amend these terms. Amendments apply from the date of publication.

Article 5 – The Offer

All offers from Intergriff B.V. are non-binding. The trader reserves the right to modify or withdraw the offer at any time.

Each offer includes a complete and accurate description of the products, including door handles, hinges, escutcheons, and other fittings. Obvious mistakes or errors do not bind Intergriff.

Product photos aim to be accurate, but colors and finishes may differ slightly due to screen settings or production tolerances.

Article 6 – The Agreement

The contract is formed when the consumer accepts the offer and meets the stated conditions.

If accepted electronically, Intergriff confirms receipt by email. Until this confirmation is received, the consumer may cancel the contract without obligation.

Intergriff applies appropriate technical and security measures to safeguard electronic transactions.

All agreements are subject to product availability.

Article 7 – Right of Withdrawal

The consumer has the right to cancel the contract within 30 days of receiving the product, without giving a reason.

During this period, the consumer must handle the product and packaging with care. Only handling needed to assess the product’s nature and function is permitted.

Withdrawal must be communicated to Intergriff, preferably via email or the model form. Products must be returned within 14 days of notice.

If no timely notice or return is received, the purchase becomes final.

Article 8 – Costs in Case of Withdrawal

Return shipping costs are borne by the consumer and are set at €6.95 per return shipment (standard parcel post).

Returns at Intergriff’s warehouse are free.

Refunds will be processed within 14 days of return or proof of return, using the original payment method unless otherwise agreed.

In case of damage due to misuse or poor packaging, Intergriff may apply a depreciation deduction.

If the original order exceeded €100, shipping was free. If the return drops the net order below this threshold, the original €6.95 shipping cost will be deducted from the refund.

New return costs apply to exchanges.

Article 9 – Damage Notification

If a product arrives damaged, the consumer must notify Intergriff within 48 hours by emailing [email protected] and including:

Used or installed products are not eligible for claims.

Intergriff will assess the case and may offer a replacement, repair, or refund. Damaged items will not automatically be collected upon redelivery.

Article 10 – Exclusions from Withdrawal

The right of withdrawal does not apply to:

These exclusions will be clearly stated in the product listing.

Article 11 – Pricing

All prices include VAT. During the validity period of an offer, prices remain unchanged, unless VAT rates or legal requirements change.

Obvious errors do not bind Intergriff. In such cases, Intergriff is not obliged to deliver at the incorrect price.

Article 12 – Conformity and Warranty

Intergriff guarantees that its products conform to the contract, the website description, and reasonable expectations.

Defects or incorrect deliveries must be reported within 14 days. Items must be returned unused and in original packaging.

Warranty duration corresponds to the manufacturer’s warranty. Warranty does not apply in the following cases:

Article 13 – Delivery

Delivery takes place at the address specified by the consumer.

Orders are delivered within a reasonable timeframe, max. 30 days, unless agreed otherwise. Delays will be communicated, and the consumer may cancel free of charge.

If delivery proves impossible, Intergriff will offer a suitable alternative. In that case, return costs are covered by Intergriff.

The risk of loss or damage remains with Intergriff until delivery.

Article 14 – Payment

Orders placed at intergriff.com may be paid using:

Unless otherwise agreed, payment is due within 7 business days after the cooling-off period ends. Prepayment may be required for certain payment methods.

In case of non-payment, Intergriff reserves the right to recover reasonable costs as permitted by law.